Redirect permission requests to library administrators

This article is for G Suite super administrators.

You should use this procedure only if your organization uses Gmail as its email system.

If this is not the case, ask your email system administrator to set up forwarding rules of all your storage accounts to the following email address:

Why do you need to set a forwarding rule for the storage account?

If you don't implement a forwarding rule, when users make sharing requests on AODocs documents, the requests are sent by email only to the storage account.

This is a technical account, so if no one regularly accesses the mailbox of the storage account, the sharing requests won't be received and processed by the appropriate person, and the sharing requests will be lost.

When you implement the simple forwarding rule described in this article:

  • your storage accounts are identified (tagged) via a group
  • the sharing request emails received by the storage accounts are redirected to AODocs via this AODocs email address:
  • when the emails reach the AODocs back-end, AODocs performs a triage to assign the sharing request to the corresponding library administrator
  • AODocs sends emails to the corresponding library administrator
  • the library administrator can process the sharing requests of users

Configure a forwarding rule for storage accounts

Create an admin group

As a G Suite super administrator:

1. Go to

2. Select Groups.

3. Press Create group.

4. We advise you to use the following settings:

  • Name of the group: AODocs email forwarding group
  • Group email address:


  • Description: This Google Group is used in the G Suite Control Panel email routing rules to forward all the emails received by the AODocs storage accounts to AODocs Application.
  • Access Level: Restricted

Note: Do not delete this admin group for as long as you use AODocs in G Suite.

Add the storage accounts to the newly created admin group

If you have multiple storage accounts, add them all as members to the newly created group. In our example, we are adding the storage account to the group


Create the forwarding rule in Google

1. In, select Apps.

2. Select G Suite, then Gmail.

3. Under Advanced settings, scroll down to Routing. You can also use the search bar. 

4. Press Edit.

5. Configure the routing rule with the following settings (leave empty the settings not mentioned):

  • Short description: Used to forward the emails sent to the AODocs Service Accounts to AODocs.
  • Messages to affect: select Inbound and Internal - receiving
  • Envelope filter: select Only affect specific envelope recipients
  • Under Group membership (only received mail): select Group: AODocs Emails Forwarding Group (

Note: If you have more than one organization, set up the routing rule at the root organization. 


6. Under For the above types of messages do the following, scroll down and select: Modify message, then Also deliver to:

6. Save the routing rule.


Was this article helpful? 0 out of 0 found this helpful
If you didn’t find what you were looking for, don’t hesitate to leave a comment!
Have more questions? Submit a request


1 comment
  • "2. Add the storage account(s) to the newly created admin Group
    If you have multiple storage accounts add them all as members to the newly created group: (in our example)."

    => I'd say "newly created group: in our example we are adding the storage account to the group "

    I would rephrase the first section to make the end result (which is mentioned nowhere while it's pretty cool):
    "When a sharing request on an AODocs document is asked by a user, this request is sent by email to the storage account. For library administrators to receive these requests, a Google Apps forwarding rule can be configured."
    => "When a sharing request on an AODocs document is asked by a user, this request is sent by email to the storage account, which is a technical account no user logs in with. By implementing the simple forwarding rule below, AODocs will automatically route the sharing requests to the administrators of the libraries to which the documents belong. Thus ensuring the requests actually reach the correct users." Or something like this

    Otherwise it's good!

    Comment actions Permalink

Please sign in to leave a comment.